Store Policy

Customer Care

Thank you for your interest in Furry Mall, a Brand of All Win Global LLC. As a premier online retailer of premium, all-natural pet care products, we are dedicated to providing our customers with the best possible shopping experience. Our store policy outlines our commitment to you and your furry companion, ensuring that you have a safe and enjoyable experience while shopping with us.

Product Information and Availability:

All of our products are carefully crafted using only the finest and originally sourced ingredients. We provide detailed product information, including ingredients, usage instructions, and safety information, to help you make an informed decision when selecting products for your pet.

We make every effort to ensure that our products are available at all times, but sometimes an item may be temporarily out of stock. If an item is out of stock, we will notify you as soon as possible and offer you the option to wait for the item to become available again, choose an alternative product, or receive a refund.

Secure Checkout and Payment:

We use secure and trusted payment gateways to ensure that your personal and financial information is protected. Our checkout process is easy and straightforward, and we accept a variety of payment options, including major credit cards and PayPal.

Shipping:

We offer free shipping on all orders over $50 within the United States. For orders below $50, a flat shipping rate of $5.99 will be applied. We currently ship to all 50 states in the US, and delivery times may vary depending on your location. Orders are typically processed within 1-2 business days and shipped via standard ground shipping. We also offer expedited shipping options for an additional fee.

Returns and Refunds:

We stand behind the quality of our products and want you and your furry companion to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the product within 30 days of receipt for a full refund or exchange. All returns must be in the original packaging, unopened, and in resalable condition. Please contact our customer service team to initiate a return or exchange.

Privacy Policy:

At Furry Mall, we are committed to protecting your privacy and personal information. We collect and use your information only for the purpose of fulfilling your orders, providing customer support, and improving your shopping experience. We do not share your information with third parties unless required by law or to fulfill your order.

We hope that our store policy provides you with the information you need to make an informed decision when shopping with us. If you have any questions or concerns, please do not hesitate to contact us. We appreciate your business and look forward to serving you and your furry companion.